So every once in a while I have to call Apple tech support cause I get totally lost, and they are really good at what they do - if you can get to the "Product Specialist". Now usually I just ask for an immediate transfer, but sometimes I like to have some fun with the first tier people (who often aren't native English speakers). Like confusing them by listing all the complicated troubleshooting steps I've already taken. Then sometimes I like to play the psychic game. Every time the guy on the other starts to explain the next step I should take (usually already done) I interrupt him, explain how and what he wants me to do, and explain why that won't/didn't work.
Oh - hint to the masses (or only the mass since only one mass visits this site) - if you don't want to take your Mac to your local Apple Store for repair, every Apple warranty includes on-site repair. But you have to know to ask for it.
1 comment:
im a mass!! well i have a mass anyway. I too visit when I can (assuming u were referring to mom) but then again, you know wat they say about people who assume: they make an "a$$" out of "u" and "me"
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